Terms & Delivery
Placing an Order by phone or email or for any enquiries:
T: (03) 5756 2919. Monday to Friday, 9 am - 5 pm
Orders will be dispatched upon payment processing/receipt and within 48 hours.
Orders received on weekends will be processed the following Monday.
Orders placed on a public holiday will be processed the following business day.
For large/special orders, payment and delivery terms and pricing will be discussed and confirmed at time of quotation and order.
Delivery Methods - Australia ONLY
Delivery will be made by either courier or Australia Post at our discretion. Metro areas will generally be by courier, whilst country deliveries and some states (NT, Far North QLD, WA) will be by Australia Post.
Should the recipient not be at home, a card will be left for the parcel to be collected from the relevant depot/post office. Under current COVID restrictions, the delivery may be left unattended at doorstep.
Please contact us for further information and pricing regarding bulk orders/deliveries.
Whilst we endeavour to ensure that your delivery is made at the allocated time, we cannot guarantee unforeseen circumstances. It is the customer’s responsibility to inform Alpine Valleys Fine Foods, if a delivery has not arrived. Please make sure that you advise us of the correct address for the recipient. Additional charges will be made for re-delivery due to incorrect address.
We take the utmost care in packaging our products and hampers to arrive in good condition. If a product arrives damaged due to delivery, please inform us immediately.
Terms and Conditions
For single, individual orders - if an order needs to be cancelled, please email or telephone us immediately and within 7 days of the specified delivery date. If the product/s have already been dispatched orders may not be cancelled.
If an item is unavailable we will replace it with a similar item of equivalent or greater value.
Privacy and Security
Alpine Valleys Fine Foods respects your privacy and security and upholds your right to protect personal information that you provide us with to facilitate your order. We will not sell or share any personal information provided by you.
Sale of Liquor
Under the Liquor Control Act 1998, it is an offence to supply alcohol to a person under the age of 18 years and for under the age of 18 years.
All designs, photographs and written material appearing on Alpine Valleys Fine Foods website are owned, licenced and controlled by Alpine Valleys Fine Foods. Unauthorised use or reproduction of this website is a violation of law.